Help & FAQ

We accept all Major Credit Cards, Apple Pay, Google Pay and Browser payments.  Payments are securely handled by our payment providers XONDER and STRIPE.  Payments are taken in accordance with the latest SCA (Strong Customer Authentication) guidelines.  To ensure your safety 3DS authorisation is enabled, this may require you to acknowledge the payment in a banking app.

Your order is passed to the warehouse to be picked and packed.  It then is passed to one of our courier partners and delivered to you.  We hold stock in a number of warehouse locations, so you may receive multiple deliveries for one order.

Since Brexit we have had to jump through multiple hoops to ship to Northern Ireland and our couriers have found the amount of paperwork involved has increased dramatically.  Unfortunately they have increased their prices and delivery times.

Shipping to the Highlands of Scotland will take 2-3 days regardless of the service requested.